Refund policy
RETURNS
Repairs/Returns are only available on bracelets purchased within the last 6 months, necklaces within the last 3 months based on the following criteria:
1 - Unworn and unused merchandise with original tags still attached may be returned for store credit following the below protocol.
2 - Customer must contact Rosie Joan using the below form within ONE WEEK of receiving your products (Based on shipping time stamp date received).
3 - Items must be returned no later than 21 days from date of delivery to get a store credit.
4 - All earrings and items purchased at an in person market are final sale and not eligible for return or exchange. No exceptions.
5 - Items purchased during a Final Sale are not eligible for return or exchange.
6 - Once the return has been shipped, please keep record of your tracking information. When the return item is received, it will be processed within 5-10 business days. Rosie Joan is not responsible for lost packages. ALL jewelry must be shipped in a bubble mailer.
7 - Once your return has been processed, you will then be sent an email containing a Rosie Joan E-Gift card code in the amount of the item returned not including any initial or return shipping charges.
8 - Store credit will be issued for all returns. We do not give refunds to the original form of payment. Store credits do not expire.
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**Specialized items outside of our Rosie Collection may not be able to be replaced or repaired, as we do not always have the replacement parts. Please contact support@rosiejoan.ca for additional information.**
If you would like to inquire if you qualify for an exchange, please email support@rosiejoan.ca.
DAMAGED ITEMS
If you receive a damaged piece, please reach out and let us know via email within 48 hours of receiving your package.
Rosie Joan is not responsible for damaged jewelry after this time.
Special Note: The tarnishing nature of silver is a natural occurrence. The speed at which the metal oxidizes is dependant upon a multitude of factors. Please visit the Jewelry Care page for details.
On very rare occasions, gold-filled jewelry can tarnish for some people. You can contact us for recommendations on methods to attempt to remove the tarnish.
Rosie Joan will NOT exchange any tarnished jewelry.
While we take great care in selecting our gemstones that are used in our products, these elements are natural occurring. This means that there is variation in colour, striations, imperfections and flaws that you would find in any naturally occurring element. Please take great care with these pieces as they can chip or break.
As mentioned above, please notify us within 48 hours if there is anything abnormal with your gemstone item.
If you have any questions, please direct them to support@rosiejoan.ca.
RE-STRINGING
The inside of our bracelets is strung with a durable, latex-free cord. Over time, the elastic can break down and can break. If this happens, save your beads and contact us at support@rosiejoan.ca!
We can re-string your beads for a small fee. Shipping costs must be covered by the customer.
Please note that we can repair necklaces up to 60 days after purchase for a fee. Please contact support@rosiejoan.ca for further info.
**Specialized items outside of our Rosie Collection may not be able to be replaced or repaired, as we do not always have the replacement parts. Please contact support@rosiejoan.ca for additional information.**
REPAIRS
If your purchased jewelry requires resizing or to be restrung can be done so for a pre-arranged fee. All shipping costs must be covered by the purchaser.