We have only chosen the best for you my friends! Gold-filled beads and sterling silver to give you a long-lasting product. Our bracelet interior is a latex-free stretch cord.
WHAT’S THE DIFFERENCE?
+ Affordable Price
+ Long-lasting/Durable
+ Low skin sensitivity
- Inexpensive
- Can’t wear in pools or water
- High skin sensitivity
Sizing Information
The very best way of determining your size is by measuring your wrist.
If you don’t have a soft measure tape, simply use a piece of string and compare the length on a measuring tape or ruler. Use our size guide to find your closest size.
**If you measure exactly 6.5”, either size will work for you. If you prefer a looser fit, choose M/L.
If your wrist is larger than 7.5" please select L+ and indicate the measurement in the notes when checking out of your cart.
Kids Sizing: Using the same method, measure your child’s wrist.
For a comfortable fit, go up .5". for a looser fit, go up 1.0".
Wholesale
Thank you for your interest in selling Rosie Joan products!
If you are a retailer who is interested in our addictive jewelry, please fill out the following form. Once we have reviewed your application you will be contacted determine if our brands are mutually aligned.
Canadian Shipping:
Due to the value of our items, all of our shipping includes tracking and insurance.
Shipping rates and delivery timelines are generated by Canada Post based on the customer's Postal code.
Please note that we are not a large corporation. Our shipments are sent in batches week to week.
Order processing can take between 2-4 business days. (shipping times during high volume sales may be slightly longer.)
Local Delivery Option
Customers who live within the delivery boundary will be able to select Delivery for a small fee. Orders are typically delivered on Thursdays and left on the front porch/step. If you wish to make alternate delivery arrangements, please email support@rosiejoan.ca.
Please note that residents that live in a condo or apartment that do not have front door access are not eligible for delivery. PO Boxes must include a physical location drop off point.
Rosie Joan is not responsible for lost or stolen packages with a confirmed delivery. If you select 'LOCAL DELIVERY', the purchaser accepts responsibility of any lost or stolen packages.
U.S. shipping
Due to the value of our items, all of our shipping includes tracking and insurance. Shipping rates and delivery timelines are generated by Canada Post.
Shipping times to the U.S. can be 4-30+ business days.
Rosie Joan is not responsible for delays at Customs. Buyers are responsible for any customs and import taxes that may apply.
DELAYS
Rosie Joan is not responsible for lost or stolen orders showing confirmed delivery.
We are also not responsible for packages delivered to incorrect shipping addresses. Please make sure your address is correct at checkout.
In the unfortunate event that your package goes missing, we will try our best to help track it down. Please understand that once it leaves our hands it is now the responsibility of the Postal Service to get it to you safely.
Please make sure your address is correct when you check out. If a package is lost or stolen, it is the responsibility of the customer to request a missing package claim.
Returns
Some items can be exchanged for store credit based on the following criteria:
1 - Unworn and unused merchandise with original tags still attached may be returned for store credit following the below protocol.
2 - Customer must contact Rosie Joan using the below form within ONE WEEK of receiving your products (Based on shipping time stamp date received).
3 - Items must be returned no later than 21 days from date of delivery to get a store credit.
4 - All earrings and items purchased at an in person market are final sale and not eligible for return or exchange.
5 - Items purchased during a Final Sale are not eligible for return or exchange.
6 - Once the return has been shipped, please keep record of your tracking information. When the return item is received, it will be processed within 5-10 business days. Rosie Joan is not responsible for lost packages.
7 - Once your return has been processed, you will then be sent an email containing a Rosie Joan E-Gift card code in the amount of the item returned not including any initial or return shipping charges.
8 - Store credit will be issued for all returns. We do not give refunds to the original form of payment. Store credits do not expire.
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If you would like to inquire if you qualify for an exchange, please email support@rosiejoan.ca.
Damaged Items
If you receive a damaged piece, please reach out and let us know via email within 48 hours of receiving your package.
Rosie Joan is not responsible for damaged jewelry after this time.
Special Note: The tarnishing nature of silver is a natural occurrence. The speed at which the metal oxidizes is dependant upon a multitude of factors. Please visit the Jewelry Care page for details.
On very rare occasions, gold-filled jewelry can tarnish for some people. You can contact us for recommendations on methods to attempt to remove the tarnish.
Rosie Joan will NOT exchange any tarnished jewelry.
While we take great care in selecting our gemstones that are used in our products, these elements are natural occurring. This means that there is variation in colour, striations, imperfections and flaws that you would find in any naturally occurring element. Please take great care with these pieces as they can chip or break.
As mentioned above, please notify us within 48 hours if there is anything abnormal with your gemstone item.
If you have any questions, please direct them to hello@rosiejoan.ca.
Re-stringing
The inside of our bracelets is strung with a durable, latex-free cord. Over time, the elastic can break down and can break. If this happens, save your beads and contact us at support@rosiejoan.ca!
We can re-string your beads for a small fee. Shipping costs must be covered by the customer.
Repairs
If your purchased jewelry requires resizing or to be restrung can be done so for a pre-arranged fee. All shipping costs must be covered by the purchaser.