Info – Rosie Joan Collective Inc.

Keep your jewelry sparkly

Gold-filled jewelry care

To polish your gold-filled jewelry, avoid using clothing, towels or tissues to polish jewelry. Its abrasive qualities can scratch your jewelry. Instead, use a generic microfiber cloth to remove scuffing.

Regularly clean your jewelry using mild soap and water. Do not scrub!

While the products are more durable than plated products, they are still metal that can be scratched and dull over time. To keep them shiny, consider limiting wear to activities that won’t scratch the surface of the bracelet. The larger beads (8mm and 10mm) have a larger surface area, so scratches and spots are more obvious. They will likely need more regular care than then smaller beads.

Apply lotions, perfumes and makeup BEFORE putting on your bracelets. Avoiding long term exposure to chlorine is also recommended.

Sterling Silver jewelry care

Sterling silver is considered stronger than solid silver but it is softer than gold filled metal, and can be prone to scratching if not treated with care.

Sterling Silver naturally tarnishes (turns brown or black). Exposure to chemicals found in pools, hot tubs and even the ocean can react to the silver causing it to tarnish more rapidly. For that reason, we suggest you take off your jewelry before going into a pool/hot tub/ocean.

In addition, various household products contain Sulphur which is very corrosive and should be avoided. Mustard, mayonnaise, rubber, steel wool..etc. are all examples of products that should not come into contact with your silver.

While seemingly counterintuitive, the oils on your skin and body chemistry may actually help to preserve the sterling silver. That said, there are times and examples in which certain people cause the oxidation of the silver to increase. This can be highly dependent on the foods we eat, alcohol consumption and various medication. Sweat, which ammonia occurs in, raises the acidity of the skin and could tarnish the silver.

To polish your sterling silver jewelry, avoid using clothing, towels or tissues to polish jewelry. Its abrasive qualities can scratch your jewelry. Instead, use a generic microfiber cloth to remove scuffing.

Regularly clean your jewelry using mild soap and water. Do not scrub!

The perception that silver jewelry that tarnishes is made of a less silver content, is incorrect and a myth. The oxidation of silver jewelry is completely normal.

Gemstone jewelry care

Discolouration between beads means that it’s time to clean them. We recommend to first gently scrub your gemstone beads with a soft damp cloth. If there is persistent grime, you can add in a small amount of mild soap.

OTHER NOTES:

While our jewelry is hypoallergenic, on rare occasion individual body chemistry can react with the metal and cause a reaction.

STORING JEWELRY

When not wearing your jewelry, we recommend you store it in an airtight container or ziplock bag to extend its longevity.

our

jewelry

We have only chosen the best for you my friends! Gold-filled beads and sterling silver to give you a long-lasting product. Our bracelet interior is a latex-free stretch cord.

GOLD-PLATED VS. GOLD-FILLED
WHAT’S THE DIFFERENCE?

GOLD-FILLED - 5%

+ Excellent Quality
+ Affordable Price
+ Long-lasting/Durable
+ Low skin sensitivity

GOLD-PLATED - .05%

- Cheap
- Inexpensive
- Can’t wear in pools or water
- High skin sensitivity

While our jewelry is longer lasting than plated products, it is still important to take care not to scratch the outer shell. Avoid abrasion when possible to extend the longevity of your jewelry.

To further extend the longevity of your jewelry remove your pieces when applying beauty products (lotions, perfumes, hair products, etc.)

While you can wear your jewelry in water, avoid prolonged exposure to chlorine, pools, and hot tubs.

While our jewelry is hypoallergenic, on rare occasion individual body chemistry can react with the metal and cause a reaction.

Certain conditions can affect body alkalinity versus acidity, and may cause a reaction with your piece.

get in touch

How do I find my size?

bracelet size

xs (6.5")

s/m (7.0")

m/l (7.5")

L+ (7.75")

wrist size (inches)

5.0" - 6.0"

6.0" - 6.5"

6.5" - 7.0"

7.0"

Sizing Information

The very best way of determining your size is by measuring your wrist.

If you don’t have a soft measure tape, simply use a piece of string and compare the length on a measuring tape or ruler. Use our size guide to find your closest size.

**If you measure exactly 6.5”, either size will work for you. If you prefer a looser fit, choose M/L.

If your wrist is larger than 7.5" please select L+ and indicate the measurement in the notes when checking out of your cart.

Kids Sizing: Using the same method, measure your child’s wrist.

For a comfortable fit, go up .5". for a looser fit, go up 1.0".

tips for the perfect fit

Wholesale

Thank you for your interest in selling Rosie Joan products!
If you are a retailer who is interested in our addictive jewelry, please fill out the following form. Once we have reviewed your application you will be contacted determine if our brands are mutually aligned.

Shipping

Canadian Shipping:

Due to the value of our items, all of our shipping includes tracking and insurance. Shipping rates and delivery timelines are generated by Canada Post.

Please note that we are not a large corporation. Our shipments are sent in batches week to week.

Order processing can take between 2-4 business days.

Local Delivery Option

Customers who live within the delivery boundary will be able to select Delivery for a small fee. Orders are typically delivered on Thursdays and left on the front porch/step. If you wish to make alternate delivery arrangements, please email hello@rosiejoan.ca.

Please note that residents that live in a condo or apartment that do not have front door access are not eligible for delivery.

U.S. shipping

Due to the value of our items, all of our shipping includes tracking and insurance. Shipping rates and delivery timelines are generated by Canada Post.

Shipping times to the U.S. can be 4-30+ business days.

Rosie Joan is not responsible for delays at Customs. Buyers are responsible for any customs and import taxes that may apply.

Returns & Repairs

Returns

Purchases made directly from Rosie Joan are for exchange only.

Please contact Rosie Joan below within one week of receiving your products. (Based on shipping time stamp date received)

Unworn bracelets or necklaces may be returned for store credit by way of a gift card coupon code emailed to the email used with the original purchase.

ALL EARRINGS ARE FINAL SALE.

***Any items purchased during a sale, using a coupon code or at an in person market cannot be returned or exchanged. No exceptions.***

Items must be returned no longer than 21 days from ship date to receive a store credit in the form of a gift card.

Please include your order number, and full name back with your return.

Returns must be sent in a bubble mailer, as a standard envelopes are processed through postal machines which can crush and wreck the product.

Once the return has been shipped, please keep record of your tracking information. When the return item is received, it will be processed within 5-7 business days. You will then be issued an online store credit code in the amount of the item returned minus the shipping charges.

Damaged Items

If you receive a damaged piece, please reach out and let us know via email within 48 hours of receiving your package.

Special Note: The tarnishing nature of silver is a natural occurrence. The speed at which the metal oxidizes is dependant upon a multitude of factors. Please visit the Jewelry Care page for details. Rosie Joan will NOT exchange or return any tarnished jewelry.

Repairs

If your purchased jewelry requires resizing or to be restrung can be done so for a pre-arranged fee. All shipping costs must be covered by the purchaser.